Terms & Conditions
We accept all major International credit cards through Stripe.
VISA / Delta / Visa Electron
MasterCard / EuroCard
We also accept all debit cards (eg. Dankort) with Visa or MasterCard logos.
Payment through Stripe
All of our orders are processed through Stripe, a 100% secure online payment system. Stripe encrypts your payment information using the SSL protocol with an encryption key length of 128 bits – the highest level of security for e-commerce. The payment is processed at time of purchase.
Do I need an account to buy products at madomado.com?
No, you do not. You just create your order and pay with your normal credit card.
When shopping from within the EU, all displayed prices include VAT. When shopping from outside the EU, the prices displayed are excluding VAT. All products are sent to you from Copenhagen, Denmark, so if you are shopping from outside the EU, please note that local VAT and custom fees may apply. Prices do not include delivery charges which will be calculated at checkout. Paper Collective retains the right to change prices at any time.
Damaged products or parcels
If any damage to your parcel/package when receiving it, this MUST be noted on the delivery note (where you sign for your package). Please document all damages, including the outside packaging and include them in an email to us. Without images of both product and packaging, we will not be able to issue a refund or replace your product.
Please contact us before returning any items.
Products are to be returned in original condition in original, undamaged packaging.
Returned goods should be protected in a box. No tape is to be attached to the product.
The cost of returning the item is to be paid by the buyer. When return goods are received in accordance to the above criteria, we will refund the value of your order. We reserve the right to refuse any returns which are damaged or do not comply with the above listed criteria. Please quote your order number on all correspondence.
Please note: Our shipping partners will attempt several deliveries, but if your order is returned to us through no fault of our own, you will be responsible for the extra delivery charge to cover the second delivery attempt, before we can send your order back out to you.
If you refuse to accept the delivery, the package will be returned to us. If you wish a refund, you will still need to notify us. In this case, shipping costs or other fees will not be returned.
When confirming your purchase you are entering into a binding agreement for your purchase. If you wish to change or cancel your order you must contact us as soon as possible. If your order has not been shipped, we will cancel it for you. Shipping costs or other fees will not be returned.
We record your personal information for the purpose of delivering goods to you when you place and order and when you sign up for our newsletter, it is for sharing news, offers and other relevant information. Personal information registered with Mado are kept for five years, after that the data will be deleted. We save your e-mail address to i.a. send you an order confirmation as well as notice you when your order has been shipped. Your name and address will show on a label of your package with your order. We cooperate with different companies which process and file data. These companies process data solely on our behalf and may not use personal data for their own purposes. We only use your information to deliver your order and to provide the customer service you deserve.
When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why. Mado prioritises data privacy and confidence. At the same time, we want to give you the best possible experience when you visit our website. Therefore, we collect and use information when you shop in our webshop, including expediting your order and registering your preferred functions, etc., as well as sending marketing material and other information on our products and activities if you have given us your explicit consent. Finally, your information can be used to investigating suspicion of fraud.
Some cookies are stored until you shut down your browser, while others are stored for longer. Paper Collective uses third-party cookies (Google Analytics, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) offering a statistical analysis program.
Who has access to your information?
The Director and the staff of Mado have access to the information recorded about you. We do not store customer data encrypted.
Information provided to www.madomado.com is never disclosed or sold in any way to third parties, and we record any sensitive personal information. As registered with Mado you always have the right to object to the registration. You also have the right to inspect the information recorded about you. You have the right to, upon request, be informed which information we have registered of you and take exception to a registration according to the personal data protection act. If the information is wrong, incomplete or irrelevant, you have the right to have the information corrected or deleted.
If you want more information or wish to change your personal data, you are welcome to contact us. You can either write us at our address:
Mado, Kompagnistræde 29, 1208 København K or contact us via phone +45 22898889 or e-mail: info(at)madomado.com